Three major findings surface from data captured through interview, survey and observation of the communications training experience offered by the Hewlett Foundation.

Finding 1: Training Was of Excellent Quality

Past and recent surveys, interview conversations and live observation of training suggest that training quality was high. Most training participants count the training opportunity sponsored by the Hewlett Foundation among the most interactive and useful training sessions they have experienced.

Finding 2: Training Isn’t Enough

Communications training may be one ingredient in increasing an organization’s communications capabilities. Other essentials include leaders who endorse and support communications, and available human and financial resources. Organizations poised to take greatest advantage of communications training were those also experiencing a period of positive transition.

Finding 3: Impact of Training Can Be Strengthened

Though the Hewlett Foundation-sponsored training experience was high quality, surveys and interviews suggested four main opportunities to improve it: ensuring readiness, inviting participation by leadership teams, conducting robust follow-up, and integrating communications with program strategy.